| Thank
you SO much Joe!!
I really appreciate your personal touch...wow!!!
Have a great day and I will be watching for the car :)
Thanks again. You are awesome!
Cindy
Joe, Thanks for the excellent customer service. I'm glad I ordered
from you. Have a great day.
Scott Sanchez
We can't fix every problem immediately, but rest assured...we do
our best as fast as we can!
~Pinewood Pro
|
| Risk-Free
Money Back Guarantee |
If,
for any reason, you are not happy with any of our products, we will
give you a full refund.
Please e-mail
us with your order number, credit card number and expiration date
and
we will credit your card.
|
|
-
Orders
ship the same day if received before 1:00PM
EST
-
Orders
received after 1:00PM EST, ship the next day
-
Weekend
orders ship Monday (starting Friday after 1:00PM EST,
Saturday and Sunday)
|
| UPS
|
-
If
you order before 1:00 EST, your order ships the same day
-
If
you order after 1:00 EST, your order ships the next day
-
UPS
does not ship on Saturday, Sunday or holidays like Christmas, New Years Eve and New Years Day, etc.
|
| USPS
Priority Mail |
-
If
you order before 1:00 EST, your order ships the same day
-
If
you order after 1:00 EST, your order ships the next day
-
Weekend
orders ship Monday (starting Friday after 1:00PM
EST, Saturday and Sunday)
-
Once
your order ships, USPS has it and we can not estimate delivery!
-
USPS does not guarantee delivery times nor provide tracking.
As a guideline, most Priority Mail orders are usually received
in 5 business days.
-
We
ship from CT...West coast orders or remote locations
add another day
-
Mail
does not move on Sundays or holidays!
-
Also,
allow an extra 2-3 days during Dec through first two weeks of
Jan, due to very heavy mail volumes.
|
USPS
regular mail
|
-
Same
shipping rules as above
-
USPS does not guarantee or track regular mail. As a guideline,
from our experience regular mail can take 7-10 business
days.
|
Instant Download Problems
|
-
Important:
When entering your User Name and Password, be sure you
copy-and- paste from your receipt. DO NOT
type them in.
-
Your
User Name and Password are case sensitive, that is why it is
best to copy and paste them.
-
Turn
off your spam blocker before downloading and enable email from
info@pinewoodpro.com
|
| PayPal
Customers |
-
If
you ordered an Instant Download book or car design, the download
link is not in the first receipt that you see!
This first receipt is just the PayPal receipt.
-
Go
to your email and look for an email titled "Your
Pinewood Pro Order" sent from info@pinewoodpro.com
-
This
email receipt contains the Instant Download link. Just click
on the link next to the price, then a login window will appear.
Enter your email address and 3 digit password (in CAPS), which
is at the bottom of your receipt...your Instant download product
will then appear on your screen.
|
Your
Backup email |
-
You
will receive a backup email for every car plan or ebook you
ordered.
-
Your
backup email should arrive within one hour but could
actually take a day if internet traffic is heavy.
-
Your
backup email gives you a second way to download, in case your
email system blocked your receipt.
-
Please
wait until you receive your backup email before contacting
us...it will be faster!
|
| I
can't find the download link |
-
The
download link is to the right of the price on your receipt and
looks like this: download.
Just click on it.
-
Your
User Name is on the bottom of your receipt: Be sure to copy
and paste it. DO NOT type it in!
-
You
password is also on the bottom of the receipt. Copy and paste
it as your password.
-
The
book will appear on your screen. Be sure to save it on your
computer before closing it (Click on "File" in the
upper left of your screen, then click on "Save as")
|
Be
sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation |
-
Some Internet Service providers have automatic spam blocking
which could prevent downloads and email from Pinewood Pro. Be
sure you allow info@pinewoodpro.com to get
email from us.
-
Below
is a list of some spam blockers that will prevent email from
us:
- EarthLink spamBlocker
- ChoiceMail One
- Spam Arrest
|
When
you click on download, the following message is displayed:
"page cannot be displayed" |
If
you have an email filtering system called "Messaging
Security" from Service Strategies, Inc., or something
similar, it removes formatting from our receipt, including your
Instant Download links!
Spam filters will sometimes truncate the link, like this: http://www.pine
Solution: You will receive a 2nd backup email that contains another way to download. This 2nd email usually arrives in about an hour, depending on internet traffic.
|
| If
you have a dash "-" in your email address |
If you have a dash "-" in your email address, for example
my-email@abc.com, it will not recognize your
User Name.
Solution: You will receive a 2nd backup email that contains another way to download. This 2nd email usually arrives in about an hour, depending on internet traffic.
|
| Can't
read PDF version |
You need the latest Adobe Acrobat Reader to open
your PDF book.
Click
here to install a free copy of Acrobat Reader.
|
| PDF
file reports "Bad c-map or encoding error " |
You
have an old version of Acrobat Reader. You need to download
the latest version.
Click
here to install the latest verion of Acrobat Reader.
|
| General
Problem with Order |
Please
e-mail us if you have questions
or problems with any of our products.
|
| Privacy
Statement |
We make no effort to identify users of our site.
No identifying data is kept or disclosed to any third party for any
purpose, ever.
Privacy
Policy
|
| |
